The Changing Face of Hospitality

As the owner/operator of a small French Style Hotel providing a fully serviced bed and breakfast hospitality option to travellers, ( in New Zealand) we have seen considerable change in the accommodation environment, since we commenced operations.

Coming from the experience of nearly 15 years in the business here in Sumner, Christchurch, plus our regular sampling of similar hospitality offerings in both Europe and Asia, change is certainly afoot , and we believe largely driven by the global disruption generated by AirBnb.

But it’s not just AirBnB driving the changes. Travellers price and service expectations, their behaviours and attitudes to accommodation options, hosts, and services, are all evolving.  Also driving change within the industry is the behaviour of the historical booking channels most of which have been swallowed up by either or Expedia.  While these 2  global operators contribute to the cash-flows of accommodation businesses large & small, is their insatiable drive to gather more and more cash profit for their conglomerant owners, largely at the expense of the smaller hospitality operators, that is also going to drive change in the industry.  Small operators are being forced to innovate and market themselves directly to travellers.

Certainly , as the hosts of Le Petit Hotel here in Sumner,  New Zealand,  we have seen a wide cross section of global travellers pass through our front doors. In one sense this is the interesting, lifestyle side to small hosting businesses like ourselves.

It’s also an unescapable reality that guests who have become accustomed to, or aligned themselves to  the typical AirBnB walk in walk out – largely carefree attitude to their accommodation choice, are of a different ilk to what were/have been traditional bed & breakfast guests .  Even large chain hotels are not immune to the fallout of the shifting attitudes of travellers,  and in many cases it is leading to higher maintenance costs, eg. stains on carpets etc.

As the shake-out continues between the largely unregulated AirBnB accommodation providers and the more traditional hotel operators – both large and small, there are growing signs that Front office service combined with an effective “personality” differentiator is increasingly the success factor for the latter operators.



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Seaside Lifestyle Business For Sale: Le Petit Hotel

Seaside Lifestyle Business For Sale

The seaside lifestyle business, known as Le Petit Hotel, in Sumner, Christchurch, NZ, is for sale.

French in both design, style and furnishings, this freehold travellers accommodation business is For Sale as a going concern,  land/building & established business.

The business commenced operations in 2006.

The Hotel is located in a premier seaside position in the village of Sumner, just 20 min from City Central.  Restaurants, cafes and various shops are just a short walk away.  City Metro buses provides a direct and frequent service to the City and the International Airport.

Excellent front office systems and technology, including card locks for security and convenience, are deployed in the Hotel. An easily operated lifestyle business, the property includes a chic 1st Floor managers’ apartment, 6 en-suited hotel rooms, a bistro lounge/dining area, plus ground floor service areas.

Above all, the business has a well established and highly regarded service and hospitality reputation around the world and in New Zealand.

All enquiries should be directed to the owners through the hotel’s web site Contact Form.

Seaside lifestyle business is for sale
Sun drenched Western elevation.
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Winter Blue Skies in Sumner Christchurch

For Sumner Village visitors, Le Petit Hotel guests and suburb residents alike, there is no arguing that the shortest day of the year has past, and despite a few frosts, the weather has been simply amazing.  Daytime temps have reached 15-16 degrees Celcius, paraglider customers and model aircraft enthusiasts have been out in force, using the local Heathcote Ferrymead park as a rendevous point. Dog walkers have also been making the most of the pleasant clear blue sky winter days, either on the beach or in nearby parks.  Many of our guests, blessed with the good weather have headed out for walks to either Taylors Mistake or Godley Heads. However I’m told that things will change soon. It is winter after-all!

Le Petit Hotel manager Martine Marshall is currently in the south of France, enjoying time with family and friends, but in totally different climatic conditions…where daytime temperatures have soared into the 40’s C.

It’s fair to say that our hotel accommodation is known globally and locally for 3 things especially, and those being its french style, the morning fresh croissants, and the resident Scottish Terrier– known as Kara….which is Scottish vernacular for “beloved”.  However Kara is approaching 10 years this October…and her health has had its ups and downs lately.  As you can imagine we are given her a lot of attention at the moment. Frequent visits to the vet are the normal, as are the antibiotics she takes.  However the mild winter so far has been a bonus in that Kara can get to enjoy the sunshine and socialise with other dogs at the Ferrymead Park. 

Meanwhile back outside Le Petit Hotel and in Sumner village,  contractors are working steadily on the new roading surfaces, sorting out drainage issues, and even planting some more trees along Marriner Street and Wakefield Avenue in the village. Hurrah! I’m an unashamed tree-lover.  Sumner is going to look better than ever….in time for the new visitor season which for us starts in September.

Let’s all enjoy our winter whether it’s cold, wet or the blue sky stuff that we have been seeing lately.

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